Resources

Process Flow for Engaging with Service Providers

Mission Accessibility is often approached by our community members who seek support to make an inaccessible digital platform accessible. While we try to help whenever we can, we strongly feel that ultimately the community of persons with disabilities must also step up and make their contribution to make digital offerings accessible.

Feel enraged when you come across an inaccessible platform? Channel that rage and hurt in a positive and constructive direction. Feeling angry, excluded or helpless, while valid, will not provide you the solution - constructive and well thought out action will.

We have pioneered a 5-step process - an intervention aimed at making digital platforms more accessible. The first two steps are aimed at gently persuading the platforms to become more accessible. Step 3 is aimed at using social media to generate visibility on the issues being faced to ensure that it is taken seriously. Step 4 is sending a legal notice - after all, we are not asking for a favour but for the realization of our rights. And, if that step also fails, the final step is registering a complaint with the CCPD - a statutory body set up to protect and uphold the rights of persons with disabilities.

• Please perform the above five steps on your own. The templates for each step have been provided.
• Contact us, if you do not receive any response on the above steps, with valid backup documents